In the U.S., we have the DMCA (Digital Millennium Copyright Act). In some cases, offering free WiFi service opens up your network for abuse. Most of the time, the abuse is due to a neighbor that can attach to your signal, using your connection to download illegal movies from P2P websites. If this happens, it usually triggers a notice from your Internet Service Provider that a movie was downloaded illegally using your network. With Smart WiFi, there are several things you can do to combat this!
1) You could request that we add a password to your WiFi which would restrict access to people that ask for the password. This is not our recommended solution as a downfall of this is that you will inevitably collect less valuable data.
2) You can try reducing bandwidth and time online allowance to discourage file sharing by configuring your Session Profile.
3) Find out who download the movie and block them.
It’s pretty easy to find out who is doing this. Here’s how!
Login to the Dashboard and go to Reports>Guest Connections. Enter the hotspot for the venue you received the notice for and set the date to the day of the notice. Click the “Download” header column twice to sort by Highest to lowest and look for a user with a lot of data downloaded per session. If you a connection that has several Gigabytes downloaded or several concurrent connections with large amounts of data that occurred around the reported time from the DCMA notice it is highly likely that is the offending guest.
Notice this person downloaded 12 and uploaded 4 Gigabytes in four hours, this is highly suspect. Simply click on the guests email to display their Guest Profile and block the guest. Our system remembers the device used so that it will never be able to connect again.