You can easily change the time that your guests are allowed to stay online before they get disconnected and need to re-login again. This is handy where you may want to turn tables by shortening the allowed time or the opposite, if you want to encourage people to stay longer you would increase the time allowed.
You can adjust 2 settings in the Smart WiFi Dashboard to allow this session and idle session control:
Force Timeout (Mins): This is the maximum allowed time a guest can stay connected before the get disconnected and need to re-login.
Idle Timeout (Mins): This is the maximum allowed time a guest device can stay connected if it’s not doing anything (sending any data). Max Idle Timeout is 1440.
How to change the session and/or idle times:
1. To change the setting, login to the Smart WiFi Dashboard then click Networks>Hotspot>Edit icon next to the Hotspot you’d like to change the session time on.
On the Hotspot screen, scroll down to the “Session Details” area. To change the current values, click the drop down window to select Minuet(s), Hour(s), or Day(s).
Here are some guidelines:
Download Speed: 2048 means 2MB Down. The more speed you allow, the faster your guests can download potentially slowing down operations systems or preventing other guests a good WiFi experience.
Upload Speed: 2048 means 2MB Up. The more speed you allow, the faster your guests can upload potentially slowing down operations systems or preventing other guests a good WiFi experience.
Force Timeout: 60 minutes is common but perhaps a fast-food restaurant that would like to “encourage” table-turns may make this 30 minutes. Or perhaps a sports-bar may want to increase this to 240 minutes (4 hours) which is the typical length of a football game. A hotel property may want this 1440 (24 hours).
Idle Timeout: 60 minutes is common or generally matches the Force Timeout number.
Once you’ve entered the values you want Click the ‘Submit’ button to save, scroll to the bottom of the Hotspot window and click the ‘Submit’ button.
Note: After you submit a new Session Profile, any currently active sessions are still utilizing the previous Session Profile and must time out before the new Session Profile is applied.