Failed SMS Report

The Smart WiFi Platform will unsubscribe a Guest/Contact profile if the platform recieves a response from the SMS provider that the number falls into any of the categories defined below.

  • The Guest/Contact mobile number is marked as unsubscribed for the From number the platform attempted to send the message by.
  • The Guest/Contact mobile number has been marked as an invalid phone number by the SMS provider.
  • The Guest/Contact mobile number is blocked due to blacklisting.


The Failed SMS Report is a tool intended to help users understand the communication between the Smart WiFi Platform and their SMS provider account.

The report lists the date and time the Failed SMS occurred, the body of the SMS message sent and the Error message received from their SMS provider account.

Updated on January 19, 2024

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