When Android devices successfully authenticates on a Guest WiFi network using the default Android Captive Portal window, the window is closed before the landing page loads.
What is the cause?
- “Sign-in to network” (Android system app) popup is shown
- Splash page is presented inside Captive Network Assistant
- After pressing Connect, the device is authenticated and redirected to the landing page
- Device is no longer limited to the walled garden entries and automatically closes the captive network assistant
What can be done?
The Smart WiFi Platform contains a hotspot feature called ‘Detect Android CNA’ that when enabled, intelligently identifies if a guest is accessing the splash page from within an Android Captive Network Assistant (CNA) and seamlessly redirects them to view the splash page within their device’s default web browser. This transition of the guest experience for Android devices into the default browser not only enhances user interaction with advanced login features but also ensures uninterrupted access to your hotspot’s configured landing page, improving the overall guest experience.
Please contact your support representative if you’re interested in enabling this feature for your hotspot.