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FAQs

A list of frequently asked questions.
  • Supported Gateways(Access Points)

  • Touchless Menus

    Everything you need to know to configure your Touchless Menu.
  • Troubleshooting Tips

  • Known Issues

  • Configuration Guides

  • How To?

  • Getting Started

    Use this to help you get started quickly and to give you a better understanding of the platform.
  • Can adult content be blocked at my location?

    Question: Can adult content be blocked at my location? Answer: The SmartWiFiPlatform does not natively provide content filtering because the...
  • Can I prevent someone from using the WiFi?

    A: Yes! You can block any device from being able to use the guest WiFi service. Simply login to the...
  • I do not see one of the menu options

    If you can’t see one of the menu options or functions that you see in the Smart WiFi Dashboard manual,...
  • My Smart WiFi Controller is not working

    My Smart WiFi gateway controller appears to be down. What can I do? If your controller appears to be down here are...
  • How many Smart E-Mail rules can I have?

    The maximum amount of Smart E-Mail rules per hotspot is limited to 20.
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